Melcon India – Consolidated Legal Disclaimer, Terms & Conditions, Shipping, Cancellation, Refund & Return Policy

Effective Date: 1 April 2024

Website: https://www.melconindia.in

Company: Melux Control Gears Pvt. Ltd. (“Melcon India”, “we”, “us”, or “our”)

By accessing or using the Website, you agree to comply with and be bound by these terms. If you do not agree, please do not use the Website.

1. Legal Disclaimer

1.1 Website Information

The information provided by Melux Control Gears Pvt. Ltd. on https://www.melconindia.in (the “Site”) is for general informational purposes only. All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

1.2 External Links Disclaimer

The Site may contain links to other websites or content belonging to or originating from third parties, including banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site. We will not be a party to or responsible for monitoring any transaction between you and third-party providers of products or services.

1.3 Professional / Technical Disclaimer

The Site cannot and does not contain technical advice. Technical information is provided for general informational and educational purposes only and is not a substitute for professional advice. Before taking any action based on such information, you should consult appropriate professionals. We do not provide technical advice. Use of or reliance on any information on the Site is solely at your own risk.

1.4 Limitation of Liability

Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the Site or reliance on any information provided on the Site. Your use of the Site and reliance on any information is solely at your own risk.

1.5 Changes to Disclaimer

We reserve the right to modify this Disclaimer at any time without prior notice. We encourage you to review it periodically. Continued use of the Site after posting modifications constitutes acceptance of those changes.

2. Terms & Conditions

2.1 Use of the Website

• You must be at least 18 years old to use this Website.

• You agree to use the Website only for lawful purposes related to product inquiry, purchase, or customer service.

• You agree not to misuse the Website in any way that may impair its availability or integrity.

2.2 Product Information and Pricing

• All product specifications, descriptions, and prices are subject to change without notice.

• Prices listed are exclusive of GST, duties, or shipping unless explicitly mentioned.

• Melcon India reserves the right to discontinue any product or service at any time.

2.3 Orders and Payments

• Orders placed via the Website are subject to acceptance and availability.

• Payment terms will be as per the invoice or purchase agreement communicated separately.

• Melcon India reserves the right to cancel or refuse any order at its sole discretion.

2.4 Shipping and Delivery

• Estimated delivery times are provided for reference only and are not guaranteed.

• Risk of loss and title for products pass to the buyer upon dispatch from our warehouse.

• Any discrepancies in delivery must be reported within 3 days of receipt.

2.5 Returns, Replacements & Complaints

• Any manufacturing defect must be reported within 7 days of delivery with supporting evidence.

• Returns or replacements will be subject to approval by our Quality Team.

• Customers can register complaints using the “Register Complaint” feature or by contacting our support team directly.

2.6 Cancellation

• Orders can be cancelled within the permitted cancellation window by contacting support via email at sales@melconindia.com or by phone.

• Orders once dispatched cannot be cancelled.

• Customized or special-order items are not eligible for cancellation.

2.7 Refund Policy

Refunds are processed in the following cases:

• If the order is cancelled within the allowed time.

• If the product is out of stock or unavailable after payment.

• If the delivered product is defective or damaged and cannot be replaced.

Refunds will be processed to the original method of payment within the approved refund timeline after approval.

No refunds will be issued for:

• Products damaged due to misuse or mishandling.

• Products without original packaging or accessories.

• Delays due to customer unavailability or incorrect address.

2.8 Intellectual Property

All content, including logos, product images, text, and software, is the property of Melcon India or its licensors. You may not reproduce, distribute, or use any content without prior written consent.

2.9 Limitation of Liability

Melcon India shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Website or our products. Our liability shall not exceed the purchase price of the product sold.

2.10 Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

2.11 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

2.12 Changes to Terms

Melcon India reserves the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of any changes.

3. Shipping Policy

3.1 Order Processing

• All orders are processed within 1–2 business days.

• Orders are not shipped or delivered on weekends or holidays.

• In case of high order volume or supply chain delays, shipments may be delayed by a few days. You will be notified via email or phone.

3.2 Shipping Rates and Delivery Estimates

• Shipping charges will be calculated and displayed at checkout.

• Delivery times vary based on location and courier service. Typical timelines:

• Unexpected courier delays are beyond our control once the package is shipped or ready to be shipped.

3.3 Shipment Confirmation and Tracking

• You will receive a Shipment Confirmation email once your order has shipped.

• The email will contain your tracking number(s) and shipping partner details.

3.4 Damages and Lost Shipments

• Melcon India is not liable for any products damaged or lost during shipping.

• If you receive a damaged order, please contact the shipment carrier to file a claim.

• Save all packaging materials and damaged goods for documentation.

3.5 International Shipping

• We currently offer international shipping to selected countries. Please contact us before placing an international order.

• Import duties, taxes, and other charges are the responsibility of the customer and vary by country.

4. Cancellation & Refund Policy

At Melux Control Gears Pvt. Ltd., we strive to ensure a transparent and fair order process for all customers.

4.1 Customer-Initiated Cancellation

• Orders can be cancelled within 24 hours of purchase/PO confirmation, provided they have not been processed or dispatched.

• Custom-built, made-to-order, or OEM products cannot be cancelled once production has started.

• Requests must be submitted via email or official communication channels.

4.2 Company-Initiated Cancellation

We reserve the right to cancel orders due to:

• Non-payment or payment verification failure.

• Incorrect or incomplete information.

• Unavailability of materials/components.

• Any operational or regulatory reason.

In such cases, the customer will be notified and eligible for a refund if payment has been made.

4.3 Refund Eligibility

Refunds will be processed only when:

• A valid cancellation request is approved.

• Products are returned in original condition, where applicable.

• Faulty products are confirmed under warranty and replacement is not feasible, as per warranty terms.

4.4 Non-Refundable Cases

Refunds will not be issued if:

• Products are customized, made-to-order, or part of special project supply.

• Goods are used, altered, or damaged due to mishandling after delivery.

• Products are returned without authorization.

• Buyer delays in providing information or approvals.

4.5 Refund Processing Time

• Approved refunds will be processed within 7–15 business days.

• Refunds are issued through the original mode of payment or bank transfer.

• Processing time may vary depending on bank/payment gateway policies.

5. Return & Replacement Policy

Returns are accepted only for:

• Manufacturing defects.

• Wrong product delivered.

Returns must be requested within 7 days of delivery with proof such as:

• Product images/videos.

• Packaging photos.

• Invoice & shipment details.

Products must be returned unused and in original packaging unless confirmed otherwise. Shipping charges for return logistics may apply based on case evaluation.

5.1 Quality & Testing Verification

Refunds and replacements are subject to inspection and testing by our Quality Team. If the product is found functional and undamaged, the return/refund request may be denied.

6. Contact Us

For any inquiries regarding shipping or order status, please contact:

• 📧 Email: sales@melconindia.com

• 📞 Phone: +91-9356284364

• 🌐 Website: www.melconindia.in

7. Note

Melux Control Gears Pvt. Ltd. reserves the right to update this shipping policy without prior notice. The latest version will always be available on our website.